Welcome to Reshamdhaga.com. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

• Reshamdhaga reserves the right to update, modify, or discontinue services at any time without prior notice.

• All content on this website (including images, designs, and text) is the intellectual property of Reshamdhaga and may not be copied or used without permission.

2. Products & Orders

• We strive to display our products as accurately as possible, but slight variations in color, texture, and weaving are natural due to the handwoven nature of Patola.

• By placing an order, you agree to provide accurate billing and shipping details.

• Orders are subject to availability and acceptance.

3. Pricing & Payment

• All prices are listed in INR (₹) and inclusive of applicable taxes unless stated otherwise.

• Payments are securely processed through trusted third-party gateways. Reshamdhaga does not store your card details.

4. Shipping & Delivery

• We aim to dispatch orders within the mentioned timeline. Delays due to unforeseen circumstances or logistics are beyond our control.

• Shipping charges (if applicable) will be displayed at checkout.

5. Returns & Refunds

• Please refer to our Refund & Return Policy for detailed terms.

6. Limitation of Liability

• Reshamdhaga shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

7. Governing Law

• These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gujarat, India.

Refund & Return Policy

At Reshamdhaga, we take pride in offering authentic and handwoven Single Ikat and Double Ikat Patan Patola creations. Since every product is handcrafted, slight variations are part of its uniqueness.

1. Return Policy

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

• Customers must raise a return request within 48 hours of receiving the order by emailing us at support@reshamdhaga.com with order details and photos.

• Items must be unused, unwashed, and in original packaging with tags intact.

2. Refund Policy

• Refunds (if approved) will be initiated within 7–10 business days via the original payment method.

• Shipping charges are non-refundable.

3. Exchange Policy

• Exchanges are subject to product availability. If unavailable, we will issue a refund as per our policy.

4. Non-Returnable Items

• Custom-made, altered, or personalized items cannot be returned or exchanged.

• Minor weaving variations or color differences will not be considered defects, as they are natural in handloom products.

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Accessibility Statement

At Reshamdhaga, we are committed to making our website accessible to all users, including those with disabilities.

Our Commitment

• We strive to follow accessibility best practices to ensure our website is easy to navigate and understand.

• We use clear fonts, contrasting colors, and descriptive text to enhance readability.

• Our goal is to provide an inclusive shopping experience for everyone.

Assistance

If you face any difficulty accessing our website or require help with placing an order, please reach out to us:

📧 support@reshamdhaga.com
📞 [Your Contact Number]

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Shipping Policy

At Reshamdhaga, we ensure safe and timely delivery of your handwoven treasures.

1. Order Processing

• Orders are processed within 2–4 business days of confirmation.

• Custom or made-to-order items may take additional time; customers will be informed accordingly.

2. Delivery Timeline

• Domestic Shipping (India): 5–10 business days depending on location.

• International Shipping: 10–20 business days, subject to customs clearance.

3. Shipping Charges

• Shipping costs (if applicable) are displayed at checkout before you place an order.

• Free shipping may be offered during promotional periods.

4. Tracking

• Once your order is dispatched, you will receive a tracking link via email or SMS.

5. Delays

• Reshamdhaga is not responsible for delays caused by courier partners, customs, or unforeseen circumstances.

6. Damaged Packages

• If your package arrives damaged, please contact us immediately with photos so we can resolve the issue.

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Pre-Order Policy

At Reshamdhaga, many of our products are handwoven on order, especially Double Ikat Patan Patola sarees, dupattas, and custom blouses. These masterpieces require time, patience, and skilled craftsmanship. Our Pre-Order Policy ensures that customers are fully informed before placing such orders.

1. Pre-Order Timelines

• Pre-ordered products may take 4–12 weeks depending on the design, complexity, and artisan availability.

• Customers will be informed of the estimated delivery timeline at the time of purchase.

2. Payment Terms

• Full payment is required at the time of placing the pre-order.

• In some cases, a partial advance payment may be accepted, with the balance due before dispatch.

3. Order Confirmation

• Once your pre-order is placed, you will receive an email confirmation with expected timelines.

• We will share periodic updates on the progress of your order.

4. Cancellations & Refunds

• Pre-orders cannot be cancelled once weaving/production has begun.

• Refunds will only be issued if we are unable to deliver the product due to unforeseen circumstances.

5. Customization

• For custom designs, colors, or blouse patterns, customers must provide requirements at the time of order.

• Customized pre-orders are non-returnable and non-exchangeable.

6. Shipping of Pre-Orders

• Once ready, your pre-ordered item will be dispatched immediately and tracking details will be shared.

• Shipping timelines will follow our standard Shipping Policy.